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Returns & Exchanges

Return Policy:

The original purchaser has a period of 30 days to return any purchased items (besides control boards or remote controls) for a full refund (less shipping, handling and any restocking fees). All returned items must be new, unused, sealed or in re-sealable condition and returned in the original, undamaged packaging in which it was received. All manufacturer/store warranty literature, instructions manuals, parts and accessories must be included inside the original box in which the item was shipped. In order to protect the original factory packaging from any shipping damages, please place it inside another carton/box when returned. For your protection we may install a security seal on the merchandise which, once removed, will not be accepted for return or exchange.

All warranty issues and defective merchandise must be directed to and handled by Affordable Openers. Affordable Openers will deal directly with the manufacturer for said defective materials and will return and acquire new replacement parts. If anyone other than Affordable Openers repairs or replaces defective merchandise without using Affordable Openers warranty procedures, and without contacting Affordable Openers, the warranty process will be jepordized and the warranty may be void. Any additional labor costs associated with the replacement of defective materials will be the responsibility of the product owner, and Affordable Openers will in no way incur or be responsible for those costs. Affordable Openers will cover the cost of shipping for the warranty materials if Affordable Openers procedures are followed. All returned items require an advance Returned Merchandise Authorization number to be obtained from Affordable Openers. Please call Affordable Openers directly to receive an RMA number before you send your purchased items back. Returns without the correct RMA number will be not be accepted and will be returned to sender at sender’s cost.

When returning an item purchased from www.affordableopeners.com, the customer returning the item(s) is responsible for all freight costs - to Affordable Openers as well as freight back (freight collect) in the event of return rejection, regardless of the original freight fees. Full acceptance of returned merchandise is final only after a full inspection by Affordable Openers. Returned merchandise purchased with free shipping will be billed retroactively at full rate upon acceptance.

In-stock items require a 15% re-stocking fee. Special Order, Out-of-Stock or Bulky items require a 25% re-stocking fee. All returned merchandise must be received by Affordable Openers no later than 30 days after the date of purchase, no exceptions.

NO RETURNS OR EXCHANGES ON ANY OPEN BOXES OR USED ITEMS, UNLESS THE PRODUCT IS NOT WORKING AND MANUFACTURER'S WARRANTY WILL BE IN EFFECT. NO EXCEPTIONS TO THIS CONDITION UNDER ANY CIRCUMSTANCE!!!

Refunds:

At the discretion of Affordable Openers, refunds are issued either by check or credited back to the original account used to charge the merchandise within 14 days after Affordable Openers has approved the return.

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